🔔 Mail Forwarding Process Update (Credit System Changes)
We’ve updated our Mail Forwarding process. If you previously purchased mail forwarding credits, please read below.
- Your existing credits can now be used to cover the $10 mail handling fee per shipment going forward.
- Postage is now paid directly by you to your chosen courier.
- Credits will automatically be deducted toward the $10 handling fee until exhausted.
- Any remaining credit balance at the end of your service can be refunded upon cancellation.
This update simplifies the process — you now organise postage directly, and we handle the preparation and handover.
Mail Forwarding
Mail Forwarding is a separate service we offer to Virtual Office & Personal Mailing Address holders. Forwarding is available to domestic and international addresses.
Cost: $10 mail handling fee applies per shipment forwarded.
You choose the courier and pay postage directly (we attach your label and lodge/hand it over).
Courier collections / drop-offs are within staffed hours: Mon–Fri 8am–5pm. Australia Post forwarding is dropped off next business day (or as directed in the form).
Postage Estimates (You Choose the Courier)
Use these links to estimate postage before you create and pay for your label.
Australia Post Postage Prices Estimate
Australia Post is free to sign up and you can pay for postage online via MyPost.
- MyPost signup: auspost.com.au/receiving/mypost
- Postage calculator: Calculate postage ↗
Courier Prices Estimate
- DHL Courier Prices Estimate: Get a DHL quote ↗
- CouriersPlease Prices Estimate: use your CouriersPlease online quote tool (if selected)
You may use any courier provider you prefer. You are responsible for completing shipment details and paying postage.
How to Request Mail Forwarding
Reply “forward mail”
Respond to your mail notification email with: forward mail.
We send you what you need
We’ll reply with:
• Invoice for mail handling $10 per shipment
• link to the Mail Forwarding Form
• package size & weight (estimate)
• sender details (for courier forms)
You create & pay for postage
Complete the shipment details and pay postage directly with Australia Post / DHL / your courier. Generate a shipping label/waybill (PDF).
Submit form + upload label
Fill out the Mail Forwarding Form, upload your label/waybill, and pay the invoice.
Once the form is submitted and payment is received, we will:
• consolidate your mail (where possible)
• attach the shipping documentation
• ensure it is available for courier collection (Mon–Fri 8am–5pm) or dropped to Australia Post
Courier Collection Times / Drop Off
Courier collection
Couriers can collect during staffed hours:
Mon–Fri, 8am–5pm
Australia Post forwarding
Australia Post shipments are dropped off
next business day (or as directed in the form).
Sender Details (for courier shipment form)
Sender details
- Business Name: Salt Space Coworking
- Contact Name: Jessica Valentine
- Address: Level 1, 888 Brunswick Street, New Farm QLD 4005, Australia
- Phone: (07) 3063 7264
- Email: work@saltspace.com.au
Package details (guide only)
- Size for letters forwarded: 17cm × 11cm × 0.2cm
- Weight (typical letters): 0.10kg
- Note: package sizes will vary
If you reply “forward mail”, we will provide an estimated size/weight based on what was received.
Selecting “Document” vs “Non-Document”
Couriers inspect items before sending and shipments can be rejected if classified incorrectly. If the contents are not paper-only, select Non-Document.
✅ Document = Paper ONLY
- Letters, printed pages, forms, contracts, certificates (paper)
- No plastic, no items, no valuables
If it’s 100% paper, choose Document.
📦 Non-Document = Anything other than paper
These are ALWAYS Non-Documents:
- Bank cards / debit cards / credit cards
- Medicare cards / ID cards
- SIM cards
- Any plastic card (membership, gift, access cards)
- Keys, USBs, products, samples, merchandise
If it contains anything other than paper, select Non-Document.
International Only – Courier Consent to Open
On international collection, couriers may inspect items before they can be accepted and packaged for shipping. This can include opening packages and/or non-paper mail (non-documents) for inspection.
By submitting an international mail forwarding request, you confirm you provide consent for the courier (and/or customs) to open and inspect items where required for international carriage.
FAQs
Who is this service for?
Mail Forwarding is available to Virtual Office and Personal Mailing Address holders. It is available for domestic and international addresses.
How much does Mail Forwarding cost?
A $10 mail handling fee applies per shipment forwarded. Postage is paid by you directly to Australia Post or your chosen courier.
What do I do first?
Reply to your mail notification email with “forward mail”. We will then send you the form link, sender details, and an estimated package size/weight.
When is forwarding processed?
Once your form is submitted and payment is received, we process forwarding during staffed hours. Australia Post shipments are dropped off next business day (or as directed in the form).
Why do I need to choose Document vs Non-Document correctly?
Couriers inspect items before sending and can reject shipments if they are classified incorrectly. Document = paper-only. If it contains anything else (including plastic cards), choose Non-Document.
International: do I need to consent to inspection?
Yes. International couriers may open and inspect shipments (especially non-documents) before they can be packaged for international transport. Submitting an international forwarding request confirms your consent.
What We Don’t Forward Through Our Parcel Forwarding Service in Brisbane
- ❌Perishable or refrigerated items
- ❌Dangerous goods, chemicals, aerosols or flammable items
- ❌Oversized freight or packages above 10kg
- ❌Unsolicited bulk advertising materials
Need Help?
Email (preferred): work@saltspace.com.au
Staffed hours: Mon–Fri 8am–5pm