Mail Forwarding & Credits – Salt Space

Flexible, on-request forwarding for Virtual Office & Personal Mailing Address members in Brisbane.

Purchase / Top Up Credits & Provide Forwarding Address

Who Can Use This Mail Forwarding Add-On?

How Our Mail Forwarding Service in Brisbane Works

Purchase Mail Credits in advance and provide your forwarding address using our form:
Open Mail Forwarding Form
You’ll receive a notification email when mail arrives, including sender details and a photo of the item received.
Reply to that email with forwarding instructions.
Courier charges + $10 service fee are deducted from your credits for each trip (up to 1kg per trip).
Forwarding requests are processed the next business day after confirmation.
We’ll notify you when your balance is low so you can top up.

What’s Included in Our Secure Mail Forwarding Service

On-request forwarding of letters & parcels (actioned when you reply to your mail notification)

Prepaid Mail Credits used for Courier charges + $10 service fee per trip

Email notifications with sender detail and a photo of each item received

Low balance alerts so you can top up in advance

Set-up Changes for Your Address Forwarding

You can update your forwarding preferences anytime by replying to your mail notification email.
You can also update your forwarding address at any time via our form:
Update Forwarding Address

Pricing – Mail Credit System

Item	Price & Notes
Forwarding trip (handling)	$10 per trip — includes handling of up to 1kg of mail/packages
Courier charges	Billed at cost — deducted from credits
Extra weight	$10 per additional 1kg handled
Payment method	Credits purchased in advance. Courier charges + $10 service fee are deducted from credits per forwarding trip.

Credit Options for Personal Mail Forwarding in Brisbane

Choose from the following prepaid credit amounts (purchased via our form):

$20 $30 $50

Purchase / Top Up Credits

How credits are used: For each forwarding trip, courier charges + $10 service fee are deducted from your credits (includes up to 1 kg; +$10 per additional 1 kg handled).

Managing your credits

💳 How do I purchase credits?

Choose $20, $30 or $50 and purchase via our form. Credits are purchased in advance and required before we can process forwarding.

Purchase / Top Up Credits

🧾 How are credits deducted?

For each forwarding request, we deduct courier charges + $10 service fee from your credit balance. Each trip includes handling of up to 1 kg; add $10 per extra 1 kg handled.

⏱️ When will my mail be sent?

Forwarding is processed the next business day after we confirm your instructions.

📉 Low balance & top ups

We’ll email you if your balance is low. If there isn’t enough credit to cover a request, we’ll pause and resume once you’ve topped up.

📬 What’s in the notification email?

We include sender details and a photo of the item received, so you can decide whether to forward.

🌏 Do you forward internationally?

No — forwarding is within Australia only.

🏠 How do I update my forwarding address?

Reply to your mail notification email, or update anytime via the form.

Update Forwarding Address

ℹ️ Credit terms (quick summary)

Purchased in advance — required before we can complete a forwarding request.
Roll over — unused credits roll over indefinitely while your membership is active.
Non-refundable & non-transferable — credits can’t be refunded or transferred.
Membership required — available to Virtual Office or Personal Mailing Address members.
Low balance alerts — we notify you to top up; forwarding resumes once credit is available.

What We Don’t Forward Through Our Parcel Forwarding Service in Brisbane

❌Perishable or refrigerated items
❌Dangerous goods, chemicals, aerosols or flammable items
❌Oversized freight or packages above 5kg
❌Unsolicited bulk advertising materials
❌International forwarding — restricted to Australia only

FAQs – Mail Forwarding Service Brisbane

Reply to your mail notification email with instructions. We’ll process your request the next business day after confirmation and deduct courier charges + $10 service fee from your credits.

Yes. Credits are purchased in advance via our form. Without available credit, we can’t complete forwarding.

No. International forwarding is not available — we forward within Australia only.

Courier charges + $10 service fee (per trip, up to 1kg) are deducted from your credits. Over 1kg adds $10 per extra 1kg.

📞 Contact Us

Phone: (07) 3063 7264
Email (Preferred): work@saltspace.com.au
Address: Level 1, 888 Brunswick St, New Farm QLD 4005
Staffed Hours: 8am–5pm Mon–Fri