When mail arrives
We email a photo of incoming mail within 24 hours. Reply to request scanning, collection, forwarding or secure destruction. Scanning and email delivery are included with your membership.
Collect your mail
Visit reception Monday–Friday, 8am–5pm, excluding public holidays. Bring photo ID and quote the primary contact name. Mail is stored securely for up to one month.
To authorise someone else to collect, email work@saltspace.com.au from your registered primary email address with the collector’s full name. The collector must bring valid government-issued photo ID and quote your primary contact name.
Request forwarding
Forwarding costs $10 per request plus Australia Post postage. Salt Space prepares the label and emails the invoice. After payment, mail is dispatched the next business day. Prepaid credits are no longer offered, and you do not need to create your own postage label.
Read the forwarding details and submit a request.
Delivery limits
Arrange approval before sending items larger than 50 × 50 × 50 cm or receiving more than 40 mail items per month. Pallets, freight, bulk shipments, repackaging and outgoing parcel or returns processing are not included. Forwarded parcels must weigh no more than 5 kg.
For personal mail, see our personal mailing address service. Business members can manage their virtual office or read the terms.