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Personal Mailing Address: Terms & Conditions

What’s Included

  • A personal mailing address at Salt Space Coworking 
  • Acceptance of standard letters and courier parcels (subject to size and weight limits)
  • Email notifications within 24 hours of mail arrival
  • Secure mail storage for up to 1 month
  • Up to 5 documents scanned and emailed each month upon request

Personal Use Only

This service is intended for private individuals only. You must not use the address for:

  • ASIC, ABN, or business registration
  • Google Business Profile verification
  • Business correspondence, inventory management, or resale operations
  • Product Packaging

If you require a business mailing address, please see our Virtual Office Membership.

Behaviour and Legal Compliance

  • We reserve the right to refuse service to anyone engaging in violent, threatening, or abusive behaviour.
  • We do not accept unlawful, obscene, or otherwise objectionable material. Such items will be disposed of at our discretion.
  • Clients must comply with all local, national, and international regulations.
  • Misuse of the service for any illegal activity may result in notification to relevant authorities.
  •  Salt Space Coworking reserves the right to cooperate fully with any local, state, or federal law enforcement or regulatory agency. This includes providing member details and access to mail records upon receipt of a valid warrant, subpoena, or official request.  
 
Identity Verification (KYC Compliance)

Before Salt Space Coworking (“the Provider”) accepts or forwards any mail, the Member must provide 100 points of identification (e.g., Australian Driver’s License or Passport) and an ASIC Company Extract where applicable. 

Salt Space Coworking reserves the right to withhold mail or report suspicious activity to AUSTRAC or relevant law enforcement if identity cannot be verified.

Authority to Receive & Handle Mail

 Agent Appointment: The Member appoints Salt Space Coworking as their agent to receive, sign for, and hold mail and parcels at 888 Brunswick St, New Farm QLD 4005.

Mail Opening (Optional): If a “Scan to Email” service is selected, the Member provides express authorization for Salt Space Coworking staff to open and scan mail. This authorization is granted to comply with the Criminal Code Act 1995 (Cth).

Postal Address NOT Residential Address

This is a Postal Address service only. While you may use this address for receiving mail from the ATO, banks, and mediate, you must not use this address as your ‘Residential Address’ on government forms. Please use your current residential address. For visitors and new entrants this can be temporary accommodation (e.g Airbnb, hotel, or a private rental) for your residential details.

Accepted Items

We accept standard mail and parcels that meet the following conditions:

  • Max dimensions: 50cm x 40cm x 40cm
  • Max weight: 10kg

Items exceeding these limits may be declined or incur a handling/storage fee from $15. Clients will be notified when practical.

Mail Collection & Authorisation

  • Collection is available during staffed hours (Mon–Fri, 8:00am–5:00pm).
  • Photo ID must be presented upon collection.
  • To authorise a third party to collect mail, written consent must be emailed to Salt Space in advance. The authorised person must also present ID.

Mail Scanning & Forwarding

  • Up to 5 mail items per month may be scanned and emailed free of charge.
  • Mail forwarding is available upon request for $10 per item + postage costs. Purchase credits in advance, see our website for details.
  • Responsibility: Once an item is handed to Australia Post or a third-party courier, Salt Space Coworking’s liability ends. We are not responsible for delivery delays, loss, or damages caused by third-party carriers.

Storage Policy

  • Mail and parcels will be stored for up to 1 month.
  • After 1 month, items may be returned to sender or securely destroyed.
  • Clients requesting extended storage may be charged $10/week.

Service Limitations

This service does not include:

  • Handling of pallets, freight, or oversized deliveries
  • Repackaging or splitting of parcels
  • Coordinating courier pickups
  • Receiving large volumes of mail (>10 items per week)

Liability

Salt Space Coworking:

  • Does not insure or guarantee the contents of received mail
  • Is not responsible for loss, damage, or delays once mail is forwarded
  • May refuse or discard items that are unlawful, dangerous, or clearly inappropriate

Membership & Cancellation

  • The Personal Mailing Address service is invoiced monthly or annually, and renews automatically unless cancelled by email.
  • Clients must notify Salt Space before their billing cycle renews to avoid charges.
  • Upon cancellation, all outstanding mail must be collected or forwarding requested (charges apply). Mail received after membership termination will be returned to sender or securely discarded.

Invoicing and payment

  • The agreement will auto-renew monthly or annually depending on your selection.
  • An invoice will be issued at the start of your billing period (in advance)
  • Non-payment within 7 days of the due date may result in suspension or termination of services.

Holiday Period

Salt Space Coworking will be closed for a period each year during Christmas/New Year. Mail and parcel delivery services may be unavailable during this time. Clients are responsible for collecting all pending items prior to the closure period.