Service Overview
The Personal Mailing Address service provides individuals with access to a secure and private mailing address located at Salt Space Coworking in New Farm, Brisbane. It is designed for personal correspondence only, and must not be used for business-related purposes unless explicitly approved under a separate agreement.
2. What’s Included
- A personal mailing address at Salt Space Coworking
- Acceptance of standard letters and courier parcels (subject to size and weight limits)
- Email notifications within 24 hours of mail arrival
- Secure mail storage for up to 1 month
- Up to 5 documents scanned and emailed each month upon request
- Optional mail forwarding service ($10 per item + postage)
3. Personal Use Only
This service is intended for private individuals only. You must not use the address for:
- ASIC, ABN, or business registration
- Google Business Profile verification
- Business correspondence, inventory management, or resale operations
If you require a business mailing address, please see our Virtual Office Membership.
4. Accepted Items
We accept standard mail and parcels that meet the following conditions:
- Max dimensions: 50cm x 40cm x 40cm
- Max weight: 10kg
Items exceeding these limits may be declined or incur a handling/storage fee from $15. Clients will be notified when practical.
5. Mail Collection & Authorisation
- Collection is available during staffed hours (Mon–Fri, 8:00am–5:00pm).
- Photo ID must be presented upon collection.
- To authorise a third party to collect mail, written consent must be emailed to Salt Space in advance. The authorised person must also present ID.
6. Mail Scanning & Forwarding
- Up to 5 mail items per month may be scanned and emailed free of charge.
- Mail forwarding is available upon request for $10 per item + postage costs.
- Salt Space is not liable for courier delays or damages after the item leaves our premises.
7. Storage Policy
- Mail and parcels will be stored for up to 1 month.
- After 1 month, items may be returned to sender or securely destroyed.
- Clients requesting extended storage may be charged $10/week.
8. Service Limitations
This service does not include:
- Handling of pallets, freight, or oversized deliveries
- Repackaging or splitting of parcels
- Coordinating courier pickups
- Receiving large volumes of mail (>10 items per week)
9. Liability
Salt Space Coworking:
- Does not insure or guarantee the contents of received mail
- Is not responsible for loss, damage, or delays once mail is forwarded
- May refuse or discard items that are unlawful, dangerous, or clearly inappropriate
10. Membership & Cancellation
- The Personal Mailing Address service is billed monthly or annually, and renews automatically unless cancelled in writing.
- Clients must notify Salt Space before their billing cycle renews to avoid charges.
- Upon cancellation, all outstanding mail must be collected or forwarding requested (charges apply). Mail received after membership termination will be returned to sender or securely discarded.
10. Invoicing and payment
- The agreement will auto-renew monthly or annually depending on your selection.
- An invoice will be issued at the start of the billing period (in advance)
- Non-payment within 7 days of the due date may result in suspension or termination of services.
11. Behaviour and Legal Compliance
- We reserve the right to refuse service to anyone engaging in violent, threatening, or abusive behaviour.
- We do not accept unlawful, obscene, or otherwise objectionable material. Such items will be disposed of at our discretion.
- Clients must comply with all local, national, and international regulations.
- Misuse of the service for any illegal activity may result in notification to relevant authorities.
12. Holiday Period
Salt Space Coworking will be closed for a period each year during Christmas/New Year. Mail and parcel delivery services may be unavailable during this time. Clients are responsible for collecting all pending items prior to the closure period.