Help visa clients avoid lost mail. Secure New Farm street address, notifications with photos, parcels accepted, up to 4 names, from $25/month.
If your clients are relocating, staying in temporary accommodation, or moving between rentals, mail is one of the first things that goes wrong — bank cards, TFN letters, Medicare correspondence, legal documents and courier parcels can easily end up lost or sent to the wrong address.
This guide explains a simple referral option: a secure personal mailing address in New Farm, Brisbane that helps your clients stay organised during the first weeks or months of settling in Australia.
Quick answer: What can I refer clients to?
Salt Space Coworking (New Farm) offers a Personal Mailing Address subscription designed for personal mail only. Your client receives a real street address, we accept letters and standard courier parcels, and we email them when items arrive (often with a photo of unopened mail).
Set up a Personal Mailing Address
Tip for agents: ask clients to list every name you expect mail under at signup (partners + children), so mail is correctly matched on arrival.
Important: this service is personal mail only
This Personal Mailing Address subscription is designed for personal use only and must not be used for business registration, company addresses, or Google Business listings. If your client needs a business address, use the Virtual Office service instead: https://saltspace.com.au/virtual-office/
Why mail becomes a problem for visa clients (and why it matters to you)
Common pain points
- Clients are in short-term rentals or sharehouses where mail goes missing.
- They move quickly (first rental → second rental) and forget to update addresses.
- Some couriers can’t deliver to PO Boxes or “parcel lockers” the way clients expect.
- Important government or legal mail is time-sensitive and hard to replace.
What you gain as a migration agent
- Fewer “Where did my mail go?” follow-ups.
- Less risk of missed deadlines caused by address confusion.
- A simple, credible recommendation you can give clients on day one.
- Peace of mind for families managing multiple names and documents.
How it works (simple steps your client can follow)
- Sign up online (takes under a minute).
- Invoice emailed same day.
- Pay online (or EFTPOS onsite during staffed hours).
- On payment, Salt Space sends a “permission to use address” authorisation.
- Client can start using the new mailing address immediately.
- Salt Space emails when mail arrives.
Pricing (easy for clients to understand)
- $25 per month (recurring monthly from signup date)
- $250 per year (12 months, 2 months free)
- Includes up to 4 names per subscription
No Lock-In Contracts — Use It Short Term or Month-to-Month
This personal mailing address service is designed for people in transition — there are no long-term contracts and no lock-in periods.
- ✔️ Use the service for as little as one month
- ✔️ Ideal for short-term stays, relocations, or while waiting on housing
- ✔️ Continue month-to-month if plans change
Cancelling is simple:
Just email us before your next invoice date to let us know you’d like to cancel.
Before cancelling, we recommend removing our address from your accounts and collecting any remaining mail (or requesting forwarding if needed).
What’s included (the features that matter for migration clients)
| Inclusion | Why it helps visa clients |
|---|---|
| Mail + parcel reception (standard couriers) | Clients can safely receive letters and parcels while they don’t have stable housing. |
| Email notification within 24 hours (often with photo) | They don’t need to “check the mailbox” constantly; they know exactly what arrived. |
| Secure holding in a locked office | Reduces risk of loss or opened mail in shared accommodation. |
| Collection Mon–Fri, 8am–5pm (photo ID) | Clear, consistent pickup process that’s easy to explain. |
| Optional scan & email (on request) | Ideal when clients travel, work long hours, or are not yet settled. |
| Optional mail forwarding (global) | Useful if they relocate again or need items forwarded interstate/overseas. |
| Up to 4 names included | Perfect for couples and families (primary contact + partner + kids). |
| Free printing (100 pages/month) | Helpful for visa-related paperwork, forms, and document checklists. |
Copy/paste referral message you can send to clients
Use this in your onboarding email to new arrivals:
If you need a stable mailing address while you’re moving between accommodation, you can use Salt Space Coworking’s
Personal Mailing Address service (New Farm). It’s a real street address (not a PO Box), they accept standard courier parcels,
and they email you when mail arrives (often with a photo). You can include up to 4 names on one subscription.
Set up here: https://saltspace.com.au/personal-mailing-address/
Why this is better than the usual alternatives
Compared to using a friend’s / sharehouse address
- Less chance of lost or opened mail
- Less awkward reliance on other people
- Works even if the client moves repeatedly
- Clear pickup + ID process
Compared to a PO Box
- A real street address (useful when PO Boxes aren’t accepted)
- Courier parcel handling is simpler (staff onsite during business hours)
- Item-by-item email notifications (often with photos)
- Can include multiple family names under one subscription
Address format clients can use
Clients should format it like this (with their name):
[Client Name]
Level 1, 888 Brunswick Street
New Farm, Brisbane, QLD 4005
FAQ (for migration agents + clients)
Can families use one subscription?
Yes. One subscription includes up to 4 names (primary contact + 3 additional names). This is ideal for couples and families so mail doesn’t get rejected due to name mismatch.
Do you accept courier parcels?
Yes. Salt Space accepts mail and parcels from standard couriers during staffed hours (Mon–Fri, 8am–5pm). You’ll receive an email notification when an item arrives.
How quickly are clients notified?
Salt Space emails the primary contact within 24 hours of receiving mail or parcels, often with a photo of unopened mail so clients can identify what arrived.
Can clients read their mail without collecting it?
Yes. If a client needs remote access, they can reply to the notification email to request scan & email of the contents (on request).
Do you offer mail forwarding?
Yes. Mail forwarding is available as an add-on: $10 per item + postage. Clients can request forwarding by replying to their notification email. More info: Mail Forwarding Credits.
How long is mail held?
Mail is securely stored for up to 1 month. If clients need a longer hold due to travel or relocation, they should contact the team to discuss options.
Can this be used for business registration?
No — this subscription is personal mail only. For business mail or business address needs, clients should use the Virtual Office service: Virtual Office.
How to find Salt Space (New Farm)
Level 1, 888 Brunswick Street, New Farm QLD 4005
Corner of Merthyr Road & Brunswick Street (next to Merthyr Village).
When you arrive, head up the stairs to Level 1 — reception is on the right. Please ring the bell.
Staffed hours: 8am–5pm Monday to Friday
Ready to refer a client?
Send them the setup link (takes under a minute).
